Insights for Implementing Reliable Customer-Related Escalation Management
Regardless of how much time your company puts into service or product development, it’s virtually impossible to please all clients always. Your company will certainly have to address customer complaints and answer their questions at one time or another. You should thus ask yourself whether you will have the right answers for these customers when they call. It’s important to be prepared because they’ll need you to answer to their concerns so that they can make their repairs.